When Gardner was first diagnosed, doctors told him he had about 18 months to live. When the cancer returned nearly two years later, he was told that survival under similar circumstances was only a month. Now, almost four years after his initial diagnosis, Gardner is living life on his terms and enjoying the person he is now.Īt 32, Gardner was in transition. With a bachelor’s degree in math from Cornell University and a master’s degree in mechanical engineering from Stanford University, he seemed on track to a promising career. However, after trying various engineering jobs, his career was not settled. ![]() Then one day strange things started happening to his body. “My left thumb became numb and the left side of my face started drooping. It was pretty clear something was wrong, but I was in denial,” he said. His condition went from bad to worse in the months that followed. One day he collapsed and was taken to the hospital by ambulance. Within two days of being admitted, Gardner had his first brain surgery.įor six weeks following the surgery, he went through what he describes as an exhausting, daily ritual of radiation and chemotherapy. “I couldn’t sleep, the steroids made me hungry all the time and I gained about 60 pounds. I need a cane to walk, my left hand is completely disabled and I can’t drive,” Gardner said. “But the scariest thing for me is when they say this disease has no cure. Maybe it’s five months or it’s five years.”ĭespite everything that has happen to Garner in the last four years, his experience with cancer has given him a new outlook. Gardner’s older brother, Ben, has seen the change in his brother and the difference in the family dynamic. “With so many people caring for him, his personality became more relaxed. A Takeback-N-Transfer is powerful tool but must be set up correctly and double-checked that no holes are open for hackers.“The last three years since everything happened, our relationship is way better than it was before.” Before he was more of a loner,” Ben said. A hacker could call a company number with TNT completely open for both the agent or the caller to dial *8 and any number is very risky. The way Cisco explains it, with the agent dialing *8 8005551212 could expose the call center to fraud. The only downside to the TNT call is that the call is a blind transfer, the Filipino agent should notify the caller that the caller will transferred without passing previous information gathered. The TNT call will sound much better and have a lower cost per minute. If the Filipino agent were to transfer from his phone directly the call path would be USA to Philippines to USA but the call path of the TNT call would be USA to Philippines and a second call USA to USA. AT&T would know the the DTMF is heard it will drop the Filipino call center and will blindly transfer the call to the USA call center number “8005551212”. The Filipino agent would dial “*T” and the “T” is for “transfer”, actually the agent would dial “*8”. We would work with our AT&T re-seller to set-up a preprogrammed TNT dedicated for the toll free line the caller first called. Let’s imagine a phone call first goes to a Filipino call center and the agent wants to transfer the USA caller to a USA based agent to up-sell. (This paragraph is borrowed from the Cisco website, I will rewrite below for anyone to understand in a call center environment) Upon detection of a TNT DTMF sequence, the PSTN drops the call leg to the ingress gateway port, and then re-routes the caller to a new PSTN location, such as a TDM ACD location. A typical DTMF sequence is *8 #, where # represents a new routing label that the PSTN understands. These inband tones act as a signaling mechanism to the PSTN requesting a transfer to be completed. With this transfer method, inband DTMF tones are outpulsed to the PSTN by CVP. PSTN service providers (like AT&T & Verizon). TNT (also known as Transfer Connect) is a transfer mechanism offered by some U.S. ![]() Takeback-N-Transfer (TNT) James Wilson, Call Center Pros,
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